:root{--ink:#202016;--muted:#706f62;--line:#e3e0cf;--paper:#f5f3e8;--surface:#fffef8;--yolk:#ffd429;--yolk-deep:#d5a900;--soft:#fff5b8;--green:#16855b;--red:#b84435;--blue:#2563a6;--wa:#008069;--shadow:0 14px 34px rgba(50,46,15,.08)}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font:14px/1.45 Geist,Arial,sans-serif}.hidden{display:none!important}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}button:active{transform:translateY(1px)}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.shell{width:min(1480px,calc(100% - 40px));margin:auto}.kicker{margin:0 0 4px;color:#8c8353;font-size:10px;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.primary,.quiet,.square{border-radius:8px;font-weight:700}.primary{border:1px solid var(--yolk-deep);background:var(--yolk);padding:10px 14px}.quiet{border:1px solid var(--line);background:#fff;padding:9px 13px}.square{width:38px;height:38px;display:grid;place-items:center;border:1px solid var(--line);background:#fff}.login-gate{min-height:100dvh;display:grid;place-items:center;background:var(--ink);padding:24px}.login-card{width:min(440px,100%);padding:40px;background:var(--surface);border-radius:18px;box-shadow:var(--shadow)}.wordmark{display:flex;align-items:center;gap:11px}.wordmark>span{width:40px;height:40px;display:grid;place-items:center;border-radius:10px;background:var(--yolk);font-weight:900}.wordmark strong,.wordmark small{display:block}.wordmark strong{font-size:16px}.wordmark small{color:var(--muted);font-size:11px}.login-card>.kicker{margin-top:32px}.login-card h1{max-width:360px;margin:5px 0 28px;font-size:35px;line-height:1.06;letter-spacing:-.04em}.login-card label,.setting-block>label{display:block;margin-bottom:7px;font-weight:700}.login-card input,.setting-block textarea,.weekday-row select{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;outline:none}.login-card input:focus,.setting-block textarea:focus{border-color:var(--yolk-deep);box-shadow:0 0 0 3px rgba(255,212,41,.23)}.login-card .primary{width:100%;margin-top:8px}.form-error{height:19px;color:var(--red);font-size:12px}
.topbar{position:sticky;top:0;z-index:20;height:68px;background:#fff;border-bottom:1px solid var(--line)}.topbar-inner{height:100%;display:flex;align-items:center;justify-content:space-between}.topbar .wordmark small{color:var(--green)}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);margin-right:5px;animation:pulse 2s infinite}.top-actions{display:flex;gap:8px}@keyframes pulse{50%{opacity:.35}}.kpi-band{background:var(--ink);color:#fff}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:#454433}.kpi-grid article{padding:17px 22px;background:var(--ink)}.kpi-grid span,.kpi-grid small{display:block;color:#aaa891;font-size:11px}.kpi-grid strong{display:block;margin:3px 0;font:700 27px Geist Mono,monospace}.tabs{display:flex;gap:3px;overflow:auto;border-bottom:1px solid var(--line)}.tab{padding:17px 15px 13px;border:0;border-bottom:3px solid transparent;background:transparent;color:var(--muted);font-weight:700;white-space:nowrap}.tab.active{color:var(--ink);border-color:var(--yolk-deep)}.tab span{display:inline-grid;min-width:20px;height:20px;place-items:center;margin-left:4px;border-radius:10px;background:var(--soft);font-size:10px}main{padding:18px 0 35px}.enquiry-tools{display:flex;justify-content:space-between;gap:12px;margin-bottom:12px}.status-filters{display:flex;flex-wrap:wrap;gap:6px}.status-filters button{padding:7px 10px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:11px;font-weight:700}.status-filters button.active{border-color:var(--ink);background:var(--ink);color:#fff}.search{position:relative}.search svg{position:absolute;left:10px;top:9px;color:var(--muted);width:16px}.search input{width:290px;padding:8px 11px 8px 34px;border:1px solid var(--line);border-radius:8px;background:#fff}.three-pane{height:calc(100vh - 235px);min-height:570px;display:grid;grid-template-columns:290px minmax(430px,1fr) 365px;gap:10px}.enquiry-list,.detail-pane,.chat-pane{min-width:0;overflow:auto;border:1px solid var(--line);border-radius:11px;background:var(--surface)}.enquiry-list{padding:7px}.enquiry-row{width:100%;position:relative;padding:11px 11px 13px;border:1px solid transparent;border-bottom-color:#ece9da;background:transparent;text-align:left;border-radius:8px;transition:.2s ease}.enquiry-row:hover{background:#fffbea}.enquiry-row.active{border-color:#dfc449;background:var(--soft)}.enquiry-row>div{display:flex;justify-content:space-between;gap:8px}.reference{font:700 11px Geist Mono,monospace;color:#796700}.enquiry-row time{color:var(--muted);font-size:10px}.enquiry-row strong{display:block;margin:4px 0 1px}.enquiry-row p{margin:0 0 8px;color:var(--muted);font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.status-pill{display:inline-block;padding:3px 7px;border-radius:999px;background:#eeece1;color:#646259;font-size:9px;font-weight:800;text-transform:uppercase}.status-pill.new{background:#fce7c2;color:#87500b}.status-pill.looked_up{background:#dceafa;color:#1d5687}.status-pill.replied{background:#fff0a1;color:#675400}.status-pill.awaiting_customer{background:#e7e8eb;color:#555d69}.status-pill.resolved{background:#d9f1e5;color:#126543}.status-pill.cancelled{background:#f8ded9;color:#9e3328}.status-pill.escalated{background:var(--red);color:#fff;animation:pulse 2s infinite}.detail-header-actions{display:flex;gap:8px;align-items:start}.escalate-btn{border-color:var(--red);color:var(--red)}.escalate-btn:hover:not(:disabled){background:var(--red);color:#fff}.escalate-btn:disabled{opacity:.55;cursor:not-allowed}.empty-panel{display:grid;place-content:center;text-align:center;padding:35px;color:var(--muted)}.empty-panel h2{margin:12px 0 4px;color:var(--ink)}.empty-panel p{max-width:280px;margin:0}.empty-mark{width:46px;height:46px;display:grid;place-items:center;margin:auto;border-radius:11px;background:var(--yolk);font-weight:900}
.detail-header{position:sticky;top:0;z-index:2;display:flex;justify-content:space-between;gap:16px;padding:17px;background:#fff;border-bottom:1px solid var(--line)}.detail-header h2{margin:5px 0 0;font-size:18px;line-height:1.2}.detail-header select{align-self:start;max-width:155px;padding:7px;border:1px solid var(--line);border-radius:7px;background:#fff}.detail-scroll{padding:17px}.customer-strip{display:flex;align-items:center;gap:11px;padding-bottom:17px;border-bottom:1px solid var(--line)}.avatar,.business-mark{width:42px;height:42px;display:grid;place-items:center;flex:none;border-radius:50%;background:var(--ink);color:var(--yolk);font-weight:800}.customer-strip strong,.customer-strip span{display:block}.customer-strip span{color:var(--muted);font-size:11px}.tracking-card{margin-top:17px;padding:17px;border:1px solid #dec54f;border-radius:11px;background:#fffdf1}.tracking-title{display:flex;justify-content:space-between;gap:10px}.tracking-title h3{margin:0}.tracking-status{align-self:start;padding:5px 8px;border-radius:999px;background:var(--yolk);font-size:10px;font-weight:800}.tracking-facts{display:grid;grid-template-columns:1fr 1fr;margin:17px 0 7px;border:1px solid var(--line);border-radius:9px;overflow:hidden}.tracking-facts div{padding:12px;background:#fff;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.tracking-facts div:nth-child(2){border-right:0}.tracking-facts div:last-child{grid-column:1/-1;border-bottom:0;border-right:0}.tracking-facts dt{color:var(--muted);font-size:10px;text-transform:uppercase}.tracking-facts dd{margin:4px 0 0;font-weight:700}.tracking-facts small{display:block;color:var(--muted);font-weight:400;font-size:10px}.timeline{padding:10px 2px}.timeline>div{display:flex;gap:10px;min-height:55px}.timeline i{position:relative;width:10px;height:10px;margin-top:4px;border:2px solid #aaa57d;border-radius:50%}.timeline i:after{content:"";position:absolute;width:1px;height:44px;top:8px;left:3px;background:#d5d1b8}.timeline>div:last-child i:after{display:none}.timeline .current i{border-color:var(--yolk-deep);background:var(--yolk)}.timeline strong,.timeline small{display:block}.timeline small{color:var(--muted);font-size:10px}.tracking-actions{display:flex;justify-content:flex-end;gap:7px}
.chat-pane{display:flex;flex-direction:column;overflow:hidden;background:#efeae2}.wa-header{height:61px;display:flex;align-items:center;gap:10px;padding:9px 13px;background:var(--wa);color:#fff}.wa-header .avatar{width:38px;height:38px;background:rgba(255,255,255,.18);color:#fff}.wa-header strong,.wa-header span{display:block}.wa-header span{font-size:10px;color:rgba(255,255,255,.72)}.chat-body{flex:1;overflow:auto;padding:13px 10px;background-color:#efeae2;background-image:radial-gradient(rgba(0,0,0,.05) .7px,transparent .7px);background-size:15px 15px}.chat-row{display:flex;margin:6px 0}.chat-row.out{justify-content:flex-end}.chat-bubble{max-width:82%;padding:7px 9px 5px;border-radius:5px 10px 10px;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.11)}.chat-row.out .chat-bubble{border-radius:10px 5px 10px 10px;background:#d9fdd3}.chat-bubble p{margin:0;white-space:pre-wrap}.chat-bubble>span{display:block;text-align:right;color:#848478;font-size:9px}.chat-bubble b{color:#53bdeb}.chat-bubble small{display:block;color:#917b1d;font-size:9px}.reply-form{display:grid;grid-template-columns:1fr 38px;gap:7px;padding:10px;background:#f0f2f5}.reply-form textarea{resize:none;padding:9px 12px;border:1px solid #d9dcdf;border-radius:18px;outline:none}.send-button{display:grid;place-items:center;border:0;border-radius:50%;background:var(--wa);color:#fff}.reply-form small{grid-column:1/-1;color:var(--muted);font-size:9px}.chat-empty,.empty-list{padding:35px;text-align:center;color:var(--muted)}
.section-heading{display:flex;justify-content:space-between;align-items:end;margin:5px 0 17px}.section-heading h2{margin:0;font-size:26px}.section-heading>p{color:var(--muted)}.data-surface,.setting-block,.connection-panel,.chart-card{border:1px solid var(--line);border-radius:11px;background:var(--surface)}.interaction-row{display:grid;grid-template-columns:45px 1fr auto;gap:12px;padding:14px 17px;border-bottom:1px solid var(--line)}.interaction-row:last-child{border:0}.direction{width:38px;height:25px;display:grid;place-items:center;border-radius:5px;background:#dbf2e7;color:var(--green);font:700 9px Geist Mono}.direction.out{background:#fff1a4;color:#695700}.interaction-row strong,.interaction-row p,.interaction-row small{display:block;margin:0}.interaction-row p{color:#545349}.interaction-row small,.interaction-row time{color:var(--muted);font-size:10px}.entity-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.entity{display:grid;grid-template-columns:46px 1fr auto;gap:12px;align-items:center;padding:16px;border:1px solid var(--line);border-radius:10px;background:var(--surface)}.entity strong,.entity span,.entity small{display:block}.entity span,.entity small{color:var(--muted)}.entity b{padding:5px 8px;border-radius:999px;background:var(--soft);font-size:10px}.business-mark{border-radius:10px}.settings-layout{display:grid;grid-template-columns:minmax(0,650px) 320px;gap:14px}.setting-block{padding:18px;margin-bottom:11px}.setting-block p{margin:0 0 12px;color:var(--muted);font-size:12px}.toggle-row{display:flex!important;align-items:center;gap:9px;margin:0!important}.toggle-row input{accent-color:var(--yolk-deep)}.toggle-row small{margin-left:auto;color:var(--muted)}.weekday-row{display:flex;align-items:center;gap:9px;margin-top:13px}.weekday-row select{width:auto}.weekday-row small{color:var(--muted)}.settings-actions{display:flex;flex-wrap:wrap;gap:7px}.connection-panel{padding:19px}.connection-panel h3{margin-top:0}.connection-panel>div{display:flex;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line)}.connection-panel strong{color:var(--green);font-size:11px}.connection-panel p{color:var(--muted);font-size:11px}.connection-panel code{font-family:Geist Mono}
.escalations-surface{display:grid;gap:9px}.escalation-card{display:grid;grid-template-columns:42px 1fr auto;gap:14px;align-items:center;padding:16px 18px;border:1px solid #e8c5bf;border-radius:11px;background:#fffaf7}.escalation-marker{width:36px;height:36px;display:grid;place-items:center;border-radius:50%;background:var(--red);color:#fff;font-weight:900}.escalation-meta{display:flex;gap:10px;color:var(--red);font-size:10px;font-weight:800;text-transform:uppercase}.escalation-meta time{color:var(--muted);font-weight:500}.escalation-card h3{margin:3px 0}.escalation-card p{margin:0;color:#4e4b41}.escalation-card blockquote{margin:8px 0;padding:8px 11px;border-left:3px solid #d99a90;background:#fff;color:var(--muted)}.escalation-card small{color:var(--muted)}
.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:11px}.chart-card{padding:18px;min-height:290px}.chart-card.wide{grid-column:1/-1}.chart-heading h3{margin:0}.bar-chart{height:220px;display:flex;align-items:end;gap:9px;margin-top:16px}.chart-day{height:100%;flex:1;display:flex;flex-direction:column;justify-content:end;text-align:center}.chart-day>strong{font-size:9px}.stacked-bar{display:flex;flex-direction:column-reverse;overflow:hidden;width:min(32px,100%);margin:3px auto;border-radius:4px 4px 0 0}.stacked-bar i{display:block}.chart-day span{padding-top:5px;color:var(--muted);font-size:9px}.donut-wrap{display:flex;align-items:center;gap:22px;margin-top:25px}.donut-wrap svg{width:150px;height:150px}.donut-wrap text{fill:var(--ink);font:800 23px Geist}.donut-wrap .donut-caption{font-size:9px;fill:var(--muted)}.donut-wrap p{display:grid;grid-template-columns:10px 1fr auto;gap:7px;align-items:center}.donut-wrap p i{width:8px;height:8px;border-radius:2px}.rank-list{margin-top:17px}.rank-list>div{display:grid;grid-template-columns:28px 1fr auto;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.rank-list span{width:22px;height:22px;display:grid;place-items:center;border-radius:50%;background:var(--soft);font-size:10px}.table-wrap{overflow:auto;margin-top:14px}table{width:100%;border-collapse:collapse}th,td{padding:10px;border-bottom:1px solid var(--line);text-align:left}th{color:var(--muted);font-size:10px;text-transform:uppercase}.mono{font-family:Geist Mono;font-size:11px}.generated{text-align:center;color:var(--muted);font-size:10px}.toast{position:fixed;left:50%;bottom:24px;z-index:40;transform:translateX(-50%);padding:11px 16px;border-radius:8px;background:var(--ink);color:#fff;box-shadow:var(--shadow)}.toast.error{background:var(--red)}.skeleton{height:100%;background:linear-gradient(100deg,#f3f0df 25%,#fffdf5 45%,#f3f0df 65%);background-size:200% 100%;animation:shimmer 1.3s infinite}@keyframes shimmer{to{background-position:-200% 0}}
@media(max-width:1120px){.three-pane{grid-template-columns:260px 1fr}.chat-pane{display:none}.settings-layout{grid-template-columns:1fr}.kpi-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.shell{width:min(100% - 22px,1480px)}.topbar .wordmark div{display:none}.top-actions .quiet{display:none}.three-pane{height:auto;display:block}.enquiry-list{max-height:330px;margin-bottom:10px}.detail-pane{min-height:600px}.enquiry-tools,.section-heading{align-items:stretch;flex-direction:column}.search input{width:100%}.entity-grid,.analytics-grid{grid-template-columns:1fr}.chart-card.wide{grid-column:auto}.kpi-grid{width:100%;grid-template-columns:1fr 1fr}.kpi-grid article{padding:13px}.tabs{width:100%}.settings-actions{align-items:stretch;flex-direction:column}}
.kb-flag{font-size:12px;font-weight:700}.kb-flag.ok{color:var(--green)}.kb-flag.warn{color:#9a6b00}.kb-layout,.config-layout{display:grid;grid-template-columns:minmax(0,420px) 1fr;gap:14px}.kb-upload input[type=text],.kb-upload textarea{width:100%;margin-bottom:9px;padding:10px 11px;border:1px solid var(--line);border-radius:8px;background:#fff}.kb-upload input[type=file]{margin-bottom:9px}.kb-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:13px 16px;border-bottom:1px solid var(--line)}.kb-row:last-child{border:0}.kb-row strong,.kb-row small{display:block}.kb-row small{color:var(--muted);font-size:10px}.takeover-card{max-width:640px}.takeover-row{display:flex;flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:14px}.takeover-row label{font-weight:700;font-size:12px}.takeover-row input{padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff}.takeover-state{padding:14px;border:1px solid var(--line);border-radius:10px;background:#fffdf1}.takeover-flag{display:inline-block;padding:6px 12px;border-radius:999px;font-size:11px;font-weight:800;margin-bottom:12px}.takeover-flag.live{background:#d9f1e5;color:#126543}.takeover-flag.paused{background:#fce0c2;color:#87500b}.config-tenant,.config-rule{padding:11px 0;border-bottom:1px solid var(--line)}.config-tenant strong{margin-right:8px}.config-tenant span{color:var(--muted)}.config-tenant small,.config-rule small{display:block;color:var(--muted);font-size:10px}.config-rule{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center}.config-rule p{margin:0;color:#545349;font-size:12px}.config-rule-tools,.audit-tools{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.config-rule-tools input,.audit-tools input{padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff}.config-defaults-label{margin:12px 0 4px;color:var(--muted);font-size:10px;text-transform:uppercase;font-weight:800}@media(max-width:1120px){.kb-layout,.config-layout{grid-template-columns:1fr}}
.link-button{display:block;width:100%;margin-top:10px;border:0;background:transparent;color:var(--blue);font-size:12px;font-weight:700;text-align:center}.agent-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:9px;margin-bottom:14px}.agent-toolbar label{font-weight:700;font-size:12px}.agent-toolbar select{padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff;min-width:200px}.agent-saved{color:var(--green);font-size:11px;font-weight:800}.agent-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,440px);gap:14px;align-items:start}.agent-form label{display:block;margin:12px 0 6px;font-weight:700;font-size:13px}.agent-form input[type=text],.agent-form input[type=number],.agent-form input[type=email],.agent-form textarea,.agent-form select{width:100%;padding:10px 11px;border:1px solid var(--line);border-radius:8px;background:#fff;outline:none}.agent-form input:focus,.agent-form textarea:focus,.agent-form select:focus{border-color:var(--yolk-deep);box-shadow:0 0 0 3px rgba(255,212,41,.23)}.agent-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.agent-grid label{margin-top:0}.agent-hint{margin:0 0 6px;color:var(--muted);font-size:11px}.guardrail-add{display:flex;gap:8px}.guardrail-add input{flex:1}.guardrail-list{list-style:none;margin:8px 0 0;padding:0}.guardrail-list li{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;margin-bottom:6px;border:1px solid var(--line);border-radius:8px;background:#fffdf1;font-size:12px}.guardrail-list li.empty-list{justify-content:center;padding:14px;background:transparent;border:0}.guardrail-list button{padding:2px 7px;font-size:11px}.tool-checks{display:flex;flex-wrap:wrap;gap:8px}.tool-check{display:flex!important;align-items:center;gap:6px;padding:7px 11px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:12px;font-weight:600;margin:0}.tool-check input{accent-color:var(--yolk-deep)}.agent-preview h3{margin:0 0 4px}.prompt-preview{white-space:pre-wrap;word-break:break-word;margin:8px 0 0;padding:13px;border:1px solid var(--line);border-radius:8px;background:#fbfaf2;font:12px/1.5 Geist Mono,monospace;color:#3a3826;max-height:560px;overflow:auto}input[type=range]{accent-color:var(--yolk-deep)}.admin-cards{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:14px}.admin-card{padding:16px 18px;border:1px solid var(--line);border-radius:11px;background:var(--surface)}.admin-card span{display:block;color:var(--muted);font-size:11px}.admin-card strong{display:block;margin-top:4px;font:700 26px Geist Mono,monospace}.admin-links{display:flex;gap:8px;margin-bottom:14px}.admin-links a{text-decoration:none}.admin-staff-add{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.admin-staff-add input,.admin-staff-add select{padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff}.staff-actions{display:flex;gap:6px;align-items:center}.staff-actions button{padding:5px 9px;font-size:11px}.prompt-mode-toggle{display:inline-flex;gap:4px;padding:3px;border:1px solid var(--line);border-radius:9px;background:#fff}.prompt-mode-toggle .tab{padding:7px 16px;border:0;border-radius:6px;background:transparent;font-size:13px}.prompt-mode-toggle .tab.active{color:var(--ink);background:var(--soft)}.prompt-raw{width:100%;margin:8px 0 0;padding:13px;border:1px solid var(--line);border-radius:8px;background:#fbfaf2;font:12px/1.5 Geist Mono,monospace;color:#3a3826;resize:vertical;outline:none}.prompt-raw:focus{border-color:var(--yolk-deep);box-shadow:0 0 0 3px rgba(255,212,41,.23)}.prompt-raw:disabled{opacity:.7}
@media(max-width:1120px){.agent-layout{grid-template-columns:1fr}.admin-cards{grid-template-columns:repeat(2,1fr)}}