Upload a FAQ, policy, PDF or text file — or paste text. Chunks are stored now; embeddings backfill once MiniMax is configured.
Y
Select an enquiry
Tracking detail and the customer record will appear here.
Audit trail
All WhatsApp interactions
Every inbound, automated and manual message, newest first.
People
Customers
Accounts
Businesses
Human support
Escalations
Customer requests that require direct operator follow-up.
Retrieval
Knowledge base
Human control
Manual takeover
Pause the AI for a conversation so an operator can reply by hand.
Enter a conversation to see its AI state.
Administration
Tenant & policy config
Tenants
Policy rules
Compliance
Audit log
Per-client agent
Agent Studio
Rules the agent must always follow.
Operations
Admin console
Staff
Per-client agent summary
Audit feed
Service performance
Analytics
Delivery
Report settings
One per line or comma-separated. Daily and weekly reports go to this list.